Privacy Policy

1.1 Personal Identification Data

We may collect:

• Full name
• Email address
• Phone number

1.2 Account & Profile Data

• Username and password
• Optional profile information you choose to provide

1.3 Device & Usage Data

Automatically collected:

• IP address
• Device type, OS version, device identifiers
• App activity logs, crash logs
• Browser type, language, time zone
• Usage analytics

1.4 Transactional Data

• Subscription details
• Billing information (processed by verified third-party payment processors)
• Payment history

1.5 Communications

• Support requests
• Feedback or messages you submit

1.6 Optional Mobile Permissions

Depending on features you use, we may request:

• Camera (for document/QR scanning)
• Photos/Files (for uploading documents or images)
• Location (only if required by a specific feature)
• Notifications

Permissions can be denied or revoked anytime via device settings.

We use the collected information to:

• Provide and operate the Services
• Create and manage accounts
• Authenticate and verify user access
• Process payments and subscriptions
• Communicate updates, notifications, and support responses
• Improve app performance and user experience
• Develop new features
• Ensure system security and prevent misuse
• Comply with legal and regulatory obligations
• Any purpose for which you provide explicit consent

We may use anonymized or aggregated data for analytics, product development, and reporting.

We may share your information with:

3.1 Service Providers

To assist with:

• Cloud hosting
• Analytics
• Payment processing
• Customer support
• Notification services
• Identity verification
• Document processing

All providers operate under confidentiality and data-protection obligations.

3.2 Legal or Regulatory Requirements

We may disclose information when required to:

• Comply with laws and regulations
• Respond to government or regulatory authorities
• Protect rights, security, or prevent fraud

3.3 Business Transfers

Your information may be transferred if we undergo:

• Merger
• Acquisition
• Restructuring
• Asset sale

3.4 With Your Consent

Any voluntary sharing initiated by you or approved by you.

Your information may be stored or processed in:

• Singapore
• Europe
• Asia-Pacific regions
• Other jurisdictions where our service partners operate

We ensure PDPA-aligned safeguards and reasonable data protection regardless of location.

We implement administrative, technical, and physical safeguards such as:

• Encryption of data in transit and at rest
• Secure authentication
• Access control
• Periodic audits and monitoring

While we aim for high standards of security, no system is entirely risk-free.

We keep personal data:

• Only as long as required to provide our Services
• As required by applicable laws and regulations
• Or until you request deletion (where applicable)

You may:

• Access your personal data
• Request correction of inaccurate information
• Withdraw consent for specific uses
• Request deletion (subject to legal obligations)
• Request information about how your data is used
• File a complaint with the Personal Data Protection Commission (PDPC), Singapore

Contact support@3smartship.com to exercise your rights.

We may use:

• Cookies
• Analytics SDKs (e.g., Firebase)
• Device identifiers
• Crash reporting tools

These help improve performance and user experience. You may disable cookies in your browser.

The Services are not intended for users under 18 years of age.

We do not knowingly collect personal data from minors. If a minor has provided data, contact us so we can delete it.

Our applications may use third-party SDKs for:

• Analytics
• Crash reporting
• Authentication
• Cloud storage
• Notifications
• Payments

Each provider applies its own privacy practices. We ensure only reputable providers are used.

You may:

• Manage app permissions in device settings
• Disable notifications
• Update profile information
• Request account deletion
• Stop using the Services by uninstalling the app

We may update this Policy periodically. Updates will be posted within the app or on our website. Significant changes may be communicated via email or in-app notices.

For questions or requests related to your personal data:

3S Smart Ship Solution Pte. Ltd.

72 CIRCULAR ROAD, #02-01, SINGAPORE 049426

support@3smartship.com